What our residents are saying About Palmera
What a wonderful and safe community! I can’t say enough good things about Travis. Thank you Travis for fixing our heat the other night and took care of the issue…
What a wonderful and safe community! I can’t say enough good things about Travis. Thank you Travis for fixing our heat the other night and took care of the issue in a quick and courteous way! His customer service is a top notch! Highly recommend this place for anyone who is looking for an apartment in the area!
Travis and Adam hung curtain rods in each of my rooms. They were both delightful and efficient. They took the time to ensure they were placed just the way I…
Travis and Adam hung curtain rods in each of my rooms. They were both delightful and efficient. They took the time to ensure they were placed just the way I wanted them. The maintenance crew at Palmera is phenomenal.
I lived here for a little over a year. The apartments and facilities are excellent. But what I think sets them apart is the staff in every area — from…
I lived here for a little over a year. The apartments and facilities are excellent. But what I think sets them apart is the staff in every area — from the office staff to maintenance — everyone was excellent to deal with. And they treat you fairly.
This community is great. They are always making improvements to make it look beautiful! They are also always willing to help. I am grateful for Adam and Travis who carried…
This community is great. They are always making improvements to make it look beautiful! They are also always willing to help. I am grateful for Adam and Travis who carried a heavy Christmas tree up to the 3rd floor.
Palmera is an exceptional community with clean, well-maintained spaces, friendly residents, and a top-notch maintenance team. They’re always prompt and helpful. I recently had a wonderful experience with Travis, who…
Palmera is an exceptional community with clean, well-maintained spaces, friendly residents, and a top-notch maintenance team. They’re always prompt and helpful. I recently had a wonderful experience with Travis, who went above and beyond to assist me and my partner. If you’re considering a move to the Mason area, Palmera is the perfect choice!
We love living here and are coming up on year #2. It’s a beautiful property with plenty of green space to walk outside in, the pool is awesome, the units…
We love living here and are coming up on year #2. It’s a beautiful property with plenty of green space to walk outside in, the pool is awesome, the units are huge, and the staff is very responsive to helping resolve any issues. The maintenance team is always willing to help, thanks Travis! You and your team do a great job. Update Nov. 2024: We had a small electrical issue this week and Travis was quickly on it again!
I put in a work order this morning because we had an issue with one of our bathrooms. We have 3 bathrooms so it wasn’t an emergency need but they…
I put in a work order this morning because we had an issue with one of our bathrooms. We have 3 bathrooms so it wasn’t an emergency need but they still came same day! I work night shift so I had made a comment about requesting they come after 3pm hoping they would see and they accommodated without question! Travis showed up at 3:15 and was eager to help. He was friendly and efficient. Thanks Travis!
I first came to Palmera this June, and I’m currently staying here with my family. The community center, facilities, and apartments are all clean and well-maintained. Above all, the staff(specially…
I first came to Palmera this June, and I’m currently staying here with my family. The community center, facilities, and apartments are all clean and well-maintained. Above all, the staff(specially Carly, Taylor, Sydney, Ariel) are incredibly friendly and have been very helpful in ensuring that we settle in and enjoy our time here. For anyone from other areas or abroad who wants to send their child to a good school without having to worry about various details, I highly recommend choosing this place.
The maintenance team is amazing! I have placed few orders and they always come in smiling, willing to help and jumping into action! We truly appreciate them. Travis also worked…
The maintenance team is amazing! I have placed few orders and they always come in smiling, willing to help and jumping into action! We truly appreciate them. Travis also worked on my dishwasher!
Palmera is such a beautiful place to live! Travis and Adam in maintenance always greet us with a smile and always willing to help! Our work orders are always done…
Palmera is such a beautiful place to live! Travis and Adam in maintenance always greet us with a smile and always willing to help! Our work orders are always done in a timely manner! I also enjoy all of the activities Palmera has to offer. Best community to live in!
What a wonderful and safe community! I can’t say enough good things about Travis. He is very nice and professional in handling all our maintenance needs. Highly recommend this place…
What a wonderful and safe community! I can’t say enough good things about Travis. He is very nice and professional in handling all our maintenance needs. Highly recommend this place for anyone who is looking for an apartment in the area!
The office staff is so friendly, professional and helpful. I am always greeted in the clubhouse by a smiling face and a warm, “How can we help you?” I cannot…
The office staff is so friendly, professional and helpful. I am always greeted in the clubhouse by a smiling face and a warm, “How can we help you?” I cannot imagine a more pleasant, comfortable environment than the one that they have created at Palmera Mason. David Galloway
I’ve lived here 4 yrs & as a single, “I can’t fix things,” female, Palmera’s maintenance guys are the #1 reason I stay. They are normally here within a few…
I’ve lived here 4 yrs & as a single, “I can’t fix things,” female, Palmera’s maintenance guys are the #1 reason I stay. They are normally here within a few hours of a request. 1) there’s never been an issue that they didn’t fix on that same visit 2) They’ll install ceiling fans, chandeliers, curtain rods, etc., so people like me don’t have to do anything. Bill was here today & handled some light switch issues & a range-oven issue. He did a great job – and is always so nice! THANKS, Bill!
My wife and I love Palmera Apartments. The office staff is very friendly and helpful. The maintenance staff is quick with repairs. There are places to walk close to the…
My wife and I love Palmera Apartments. The office staff is very friendly and helpful. The maintenance staff is quick with repairs. There are places to walk close to the apartments. The amenities are excellent. We are happy here.
Just want to give a shout out to the best office team at Palmera! Thank you Carly, Taylor, Sydney, and Ariel! You always go above and beyond to take care…
Just want to give a shout out to the best office team at Palmera! Thank you Carly, Taylor, Sydney, and Ariel! You always go above and beyond to take care of the residents. You all make everyone feel important and special and that means a lot.
Palmera apartments is phenomenal. The ladies in the office are so friendly- I always feel very welcomed. They always greet everyone with a smile. Carly, Taylor, Cydney, and Ariel are…
Palmera apartments is phenomenal. The ladies in the office are so friendly- I always feel very welcomed. They always greet everyone with a smile. Carly, Taylor, Cydney, and Ariel are amazing. They never judge me when I come in for my (almost daily) coffee. I love my community here at Palmera. I’m so glad I chose it to be my home. ???
Sydney was so helpful with my move in experience! She gave me answers to all my questions that turned me into a resident! Ariel made my move in experience nice…
Sydney was so helpful with my move in experience! She gave me answers to all my questions that turned me into a resident! Ariel made my move in experience nice and smooth! Carley helped me with my internet and Taylor is always first to help when I come into the office!
Travis Bentley the new maintenance supervisor is very nice and skilled. He fixed 3 work orders within minutes of me putting them in! Palmera is such a very beautiful community…
Travis Bentley the new maintenance supervisor is very nice and skilled. He fixed 3 work orders within minutes of me putting them in! Palmera is such a very beautiful community and I love how well it’s kept up. Thanks again Travis for everything! So happy where we live!!!!
Sydney has been a wonderful employee helping us with numerous questions and very happy with her for helping me with my on line monthly payments. Always a smile and polite…
Sydney has been a wonderful employee helping us with numerous questions and very happy with her for helping me with my on line monthly payments. Always a smile and polite to the MAX. Her new assistant Ariel is following in her footsteps. Thank you , Andrew
Travis and Bill did an amazing and speedy job of hanging our ceiling fans. Very nice and very professional.
Travis and Bill did an amazing and speedy job of hanging our ceiling fans. Very nice and very professional.
When we were searching for our new home, we wanted a place that had excellent maintenance, we are older and wanted to rent vs buying as the maintenance had gotten…
When we were searching for our new home, we wanted a place that had excellent maintenance, we are older and wanted to rent vs buying as the maintenance had gotten to be more than we could keep up with. Choosing Palmera was a perfect choice for us. Maintenance issues are always taken care of swiftly. Our new Maintenance Supervisor Travis, is a great addition to the Palmera family! As maintenance always is, they are polite, friendly and professional! Palmera is resort living at its best! Beautiful grounds and top notch amneties! We love living here!
I just want to start off with saying how much Travis has been a pleasure to be around, he is always friendly when talking to. Travis has also done so…
I just want to start off with saying how much Travis has been a pleasure to be around, he is always friendly when talking to. Travis has also done so much since he has been here like adding pickle ball courts for multiple people to play on, concrete cornhole boards, new exit gate with flashing lights! Ever since he has been here I have watched major improvements. Thank you Travis for being a great addition and if you haven’t met his dog Daisy she is amazing!
We’ve been living here since April and are enjoying both our townhouse and the amenities at Palmera. Beautiful grounds, prompt attention to maintenance needs, and diverse, friendly neighbors have made…
We’ve been living here since April and are enjoying both our townhouse and the amenities at Palmera. Beautiful grounds, prompt attention to maintenance needs, and diverse, friendly neighbors have made our transition into the Mason area a pleasant one.
Travis Bentley the new maintenance supervisor is very nice and skilled. He fixed 3 work orders within minutes of me putting them in! Palmera is such a very beautiful community…
Travis Bentley the new maintenance supervisor is very nice and skilled. He fixed 3 work orders within minutes of me putting them in! Palmera is such a very beautiful community and I love how well it’s kept up. Thanks again Travis for everything! Very nice guy!
Palmera Apartment community is top notch!!! I’ve lived here four years and the office team and maintenance team are very attentive and professional. If there is a maintenance issue, Travis…
Palmera Apartment community is top notch!!! I’ve lived here four years and the office team and maintenance team are very attentive and professional. If there is a maintenance issue, Travis and the team respond quickly and rectify the issue. A real community feel!!!
Bill and Travis took care of a maintenance issue quickly today as They knew we had family coming and wanted it done before they arrived. Travis is a great addition…
Bill and Travis took care of a maintenance issue quickly today as They knew we had family coming and wanted it done before they arrived. Travis is a great addition to the Palmera family! As maintenance always is, they were polite, friendly and professional! We also had a wasp nest right out our patio door, Travis came early so that he could get it taken care of! Palmera is resort living at its best! Beautiful grounds and top notch amneties!
Travis responded to my WO the next day. Replaced kitchen Light Bulb and then Climbed a 30ft. Ladder to remove 2 Wasp Nest. Very personable, and courteous. “A Keeper” Craig…
Travis responded to my WO the next day. Replaced kitchen Light Bulb and then Climbed a 30ft. Ladder to remove 2 Wasp Nest. Very personable, and courteous. “A Keeper” Craig Bowman Sr. 6391 Calida Way
Bill came very quickly to fix our disposal and replace a switch. He was punctual, friendly and efficient. He was also very kind. I appreciated his assistance very much.
Bill came very quickly to fix our disposal and replace a switch. He was punctual, friendly and efficient. He was also very kind. I appreciated his assistance very much.
We love living here and are coming up on year #2. It’s a beautiful property with plenty of green space to walk outside in, the pool is awesome, the units…
We love living here and are coming up on year #2. It’s a beautiful property with plenty of green space to walk outside in, the pool is awesome, the units are huge, and the staff is very responsive to helping resolve any issues. The maintenance team is always willing to help, thanks Travis! You and your team do a great job.
I just wanted to say thanks to the entire staff here at Palmera for making our new home mean so much to my husband and I. Carley has made our…
I just wanted to say thanks to the entire staff here at Palmera for making our new home mean so much to my husband and I. Carley has made our whole transition into a very positive experience for us! The property is very well kept and it’s a Beautiful place for us to call home! We could not be happier! Thanks again for everything!
This is one amazing place to live and the property has everything you will ever need! The staff here is beyond great! They even got my apartment ready ahead of…
This is one amazing place to live and the property has everything you will ever need! The staff here is beyond great! They even got my apartment ready ahead of schedule! Staff here are very helpful in any situation or your daily needs! It’s so nice to call this place home!!! My wife and I could not ask for a better place to live! Thanks Carley and Taylor for making our move a transition go very smoothly! Also thanks to the great maintenance staff for getting the unit ready in time! Thanks Steve, Bill, and Lou!
The Palmera maintenance crew is very quick responding to work orders. I appreciate their promptness and the thorough job they provide. The job is always done right the first time…
The Palmera maintenance crew is very quick responding to work orders. I appreciate their promptness and the thorough job they provide. The job is always done right the first time .. every time!! Thank you for such great service.
Amazing place to living, Palmera definitely is the better place in Mason, very clean place, all amenities work pretty good, the apartments are so new, maintenance of common areas is…
Amazing place to living, Palmera definitely is the better place in Mason, very clean place, all amenities work pretty good, the apartments are so new, maintenance of common areas is always up to date! The insulation of the apartments works well, which saves energy, and a very valid point is that your utility bill is very fair. I couldn’t help but mention the super kind staff, willing to do the best for our family, I would like to mention in particular, Sydney Bode and Jack very nice people, good professionals. Very good neighbors!
The landscape and location is great, apartments are fabulous and the staff is friendly and professional. Palmera Apartments are a wonderful place for a family.
The landscape and location is great, apartments are fabulous and the staff is friendly and professional. Palmera Apartments are a wonderful place for a family.
We moved from Los Angeles to Ohio and loved we moved to Palmera Apartments as we waited for our new build home to be completed. We lived at Palmera for…
We moved from Los Angeles to Ohio and loved we moved to Palmera Apartments as we waited for our new build home to be completed. We lived at Palmera for six months while construction in our home was underway, and we loved it! Our two bedroom apartment was spacious, modern, and facing the beautiful open reserve allowing us to experience the beautiful scenery as as we experienced real change of seasons for the first time. The staff in the leasing office were outstanding! Colleen and Carly made us feel welcomed and were very helpful with any questions we had. The maintenance personnel was efficient, respectful, and tended to work order requests in a timely manner. The grounds and amenities of Palmera have a resort-like vibe. The walking trails are immaculate and well defined, and the gym had the necessary equipment for a good workout, The secured access to all amenities gave us piece of mind. The grounds were well lighted at night as are the hallways inside the secures building doors. The concierge garbage collection we paid for was affordable and worth it. We put our garbage bag/bin outside our front door, and our garbage was collected before we went to bed. The covered mailbox area was wonderful to have especially for us So Cal people experiencing cold and snowy days for the first time. Parking was NEVER an issue as we found parking right outside our building door without a problem. The complex is located just minutes away from shopping, dining, hospital, and even the outlets. I cannot say enough about Palmera Apartments!! Once our new build home was completed, we were actually sad to leave as Palmera was such a wonderful place, and we felt so lucky to call Palmera Apartments our temporary home for six months in our new home state
The community is in the best location, right next to the mall and shopping plaza. Most of all, close to the fire station and hospital making my family and I…
The community is in the best location, right next to the mall and shopping plaza. Most of all, close to the fire station and hospital making my family and I feel safe and secure. I enjoy the amenities and community events for my family. Overall I’d highly recommend!
My two favorite things about this place!! The saltwater pool is the most amazing thing ever! And on a cold fall night we have this lovely fire place. The community…
My two favorite things about this place!! The saltwater pool is the most amazing thing ever! And on a cold fall night we have this lovely fire place. The community and people are so nice and welcoming! Best place to live hands down!!!!
Palmera is a wonderful place to live. I’ve been here for about a year and a half and any time I have had a maintenance issue the problem has been…
Palmera is a wonderful place to live. I’ve been here for about a year and a half and any time I have had a maintenance issue the problem has been fixed within 48 hours. The staff at the front office is inviting and they really care about what’s going on in your personal life. Everybody is very accommodating, especially if you have a physical disability. They’re very dog friendly and like to give treats to your pets anytime you go to the office with your dog(s). There are plenty of events here that allow you to mingle with your neighbors as well. My favorite so far has been the Christmas dinner and the end of the year pool party for the dogs. Palmera really is the best apartment option in the area that gives you the most bang for your buck! It’s very close to 75 and to all the major stores and shops. It’s only two exits up from union center that has all the entertainment options you could want from top golf to movies or even main event.
My husband and I are in the phase of our life where we need to downsize from a home to something that requires less maintenance and upkeep. We also still…
My husband and I are in the phase of our life where we need to downsize from a home to something that requires less maintenance and upkeep. We also still require a place for our 6 children, their significant others and our 12+ grandchildren to occasionally gather. We had dozens of questions, and even more concerns. We were shopping in the area and decided to stop by for a quick visit. We met with Jake Gunderson, and he answered every question, concern and has made the transition less intimidating. He is kind, professional and very knowledgeable. He took the time to answer all our questions and provide us with the best options for our needs. We couldn’t have wished for a better outcome. We loved the property, the model home, and all of the information we received We look forward to becoming new residents in the near future!
AMAZING!! This could be your forever home! This place literally has everything you could ever need. Palmera has an amazing pool/ lounge area, walking trails, tennis courts, basketball courts, gym,…
AMAZING!! This could be your forever home! This place literally has everything you could ever need. Palmera has an amazing pool/ lounge area, walking trails, tennis courts, basketball courts, gym, playground. On top of all of that the apartments are all up to date, very well built and really nice. The community is inviting, everyone is so nice. The STAFF deserve their own 5 star review, all the men and women who work for Hills properties have been a pleasure to work with. They are very accommodating, friendly, they really take the time to build a good working relationship. If you’re thinking whether or not Palmera is for you, I’ll decide for you, IT IS!!!
When we went to see this lovely property, we were lucky enough to have Jake to show us around and answer all our questions. He was delightful to work with,…
When we went to see this lovely property, we were lucky enough to have Jake to show us around and answer all our questions. He was delightful to work with, knowledgeable, and helpful! We’re on the waiting list.
I’ve been a long-term resident at Palmera along with many others. The office and maintenance staff are accommodating and definitely work to make your apartment your home. The property has…
I’ve been a long-term resident at Palmera along with many others. The office and maintenance staff are accommodating and definitely work to make your apartment your home. The property has such nice features and amenities that you won’t find in other apartment communities in the area. And it’s pet friendly!
Palmera has been our home for 7 years and it has been nothing short of amazing! From the top notch amenities, the hard working staff, to the beautiful community and…
Palmera has been our home for 7 years and it has been nothing short of amazing! From the top notch amenities, the hard working staff, to the beautiful community and the residents that have become as close as family- my children, my husband and I have loved everything that Palmera has to offer!
Jake and Sydney provided a great tour for the community and the model unit. Lovely community with great environment and maintenance. Will be a nice place to live!
Jake and Sydney provided a great tour for the community and the model unit. Lovely community with great environment and maintenance. Will be a nice place to live!
I have lived here for over 6 years and I honestly love it. The area is beautiful, office management and maintenance are helpful, amenities are clean. I feel safe here….
I have lived here for over 6 years and I honestly love it. The area is beautiful, office management and maintenance are helpful, amenities are clean. I feel safe here. Whenever guests come over they always remark on how beautiful the whole place is. I really recommend it!
The Palmera Apartments complex has to be one of the best communities in this area. The apartment plans are nice and exceptionally spacious. The maintenance crew is outstanding because they…
The Palmera Apartments complex has to be one of the best communities in this area. The apartment plans are nice and exceptionally spacious. The maintenance crew is outstanding because they are experienced and accommodating to our every request. The perfectly manicured common grounds, pool area, and Clubhouse with its workout facilities are cleaned daily and very nicely maintained. The office staff is pleasant, courteous and they are always there to help.
While we have only been here for a few months, we are beyond pleased so far. The grounds are very well kept, the entire staff are friendly and do everything…
While we have only been here for a few months, we are beyond pleased so far. The grounds are very well kept, the entire staff are friendly and do everything they can to resolve issues, and it is very quiet. We love how close we are to grocery stores, parks, restaurants, and the highway. Theres even a costco opening
We have lived here, a year in October. We LOVE living at this place and have renewed our lease. The grounds are well kept and clean; the one bedroom with…
We have lived here, a year in October. We LOVE living at this place and have renewed our lease. The grounds are well kept and clean; the one bedroom with a den is spacious-we like our huge kitchen island and it’s 1st floor patio; the maintenance crew is helpful and responds quickly; there are periodic social events planned to get to know your neighbors; it is quiet, and the people living here are friendly and respectful.
We moved here after poor management took over my last complex. Palmera was such a huge upgrade. All the workers are extremely friendly and stay friendly after you move in….
We moved here after poor management took over my last complex. Palmera was such a huge upgrade. All the workers are extremely friendly and stay friendly after you move in. The complex is extremely clean and well kept. They also do a lot of community events. We went to one for the doggos for them to swim in the pool here. One of my dogs kept trying to go back to the pool after that day! The neighborhood is very quiet. They have the little walking trail, and there is a really nice walking trail next to the fire station. There is also voice of america that is a short distance away. My complaints are that I hear my neighbors walking and sometimes I hear them talking when I use the bathroom. The sink is also pretty small. These are easily two things that I can get past and that really do not bother me. I attached picture of the balcony. The floor plan we picked has a lot of open space, and is very nice for hosting small parties. We had a fun Halloween party. The pool is also very nice.
I was stuck trying to see a patient nearby and of all the cars passing, Zach stopped what he was doing to help me get unstuck. He let me park…
I was stuck trying to see a patient nearby and of all the cars passing, Zach stopped what he was doing to help me get unstuck. He let me park on the property so I would get stuck again. He told me to call and ask for him if I got stuck leaving. I am so great full for Zach today!!!
We lived at Palmera for two years, and it was a wonderful place to call home! The apartment was beautiful, the neighbors were nice and quiet, and the area was…
We lived at Palmera for two years, and it was a wonderful place to call home! The apartment was beautiful, the neighbors were nice and quiet, and the area was beautiful! Any matinance requests were completed quickly and well, and the office team were always kind. We were very satisfied with these apartments, and highly recommend them!
Love our maintenance crew! They have gone above and behond in assisting residents with the various issues and have helped me to install three ceiling fans and replaced my garbage…
Love our maintenance crew! They have gone above and behond in assisting residents with the various issues and have helped me to install three ceiling fans and replaced my garbage disposal when it wasn’t working properly. They always say hello upon passing and continue to take good care of us all. Very, very pleased with this place!
While I have only called Palmera my home for 4 months now I have already enjoyed calling this complex home. The maintenance team is fabulous! They are not only quick…
While I have only called Palmera my home for 4 months now I have already enjoyed calling this complex home. The maintenance team is fabulous! They are not only quick to respond but very courteous when doing so. They grounds are well cared for and the teams’ effort really shows! I appreciate the daily rounds they make to ensure that the property looks great, is well cared for and that the residents feel comfortable and cared for.
Very easy process. Made buy an apartment smooth and simple.
Very easy process. Made buy an apartment smooth and simple.
The maintenance team is outstanding! They go above and beyond when called to complete a repair or replacement. They are efficient and respectful of my time and my space. Thank…
The maintenance team is outstanding! They go above and beyond when called to complete a repair or replacement. They are efficient and respectful of my time and my space. Thank you.
Beautiful grounds, exceptionally friendly and helpful staff. Well maintained housing. Highly recommended.
Beautiful grounds, exceptionally friendly and helpful staff. Well maintained housing. Highly recommended.
We are happy to say that we have been working with Palmera for years and enjoy the peaceful community they have! Their apartments are spacious with large kitchens and plenty…
We are happy to say that we have been working with Palmera for years and enjoy the peaceful community they have! Their apartments are spacious with large kitchens and plenty of counter space/cabinets. Their team is very response to any maintenance needs we have and we appreciate the speediness!
Reviews are very important to us and are the best way to let others know if our team has provided you with a great experience.